Handling Difficult People Round 1 – Conflict Management

market.digital-learning proposé par Learning Heroes


While business can often see conflicts as being productive by driving new and different opinions, the different ways to effectively manage such conflict depend on many factors. Learn more about managing, controlling and harnessing conflicts by taking this


Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today’s market more than ever. Everyone is striving to show how valuable they are to the company they work for and, at times, this can lead to disputes with other members of the team. This course provides delegates with the knowledge needed to understand conflict and new skills that can be confidently used to manage conflict in the workplace.


• Introduction; How Conflict is Perceived • Conflict Fable – The North Wind & The Sun • React & Attack – Conflict Is A Fact Of Life • Conflict Conversations – A 7 Step Plan

Public cible

The Conflict Management course is for individuals and managers wanting to learn how to deal with conflict in the workplace.



Montant 20€ TTC par personne
Durée 25 minutes
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